VoIP systems are becoming a very popular choice for most telecommunication companies because of their ease of use and popularity.
For businesses, VoIP software has become a powerful tool that helps maintain a competitive advantage in the market.
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The VoIP system ensures that you can stay in touch with almost all actors in your company.
The system allows the user to eliminate dropped calls, interference, static electricity or the need for a real telephone to place a call. VoIP is also important for any business as it introduces features like auto attendant.
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This software also has an additional feature that allows you to sort your calls by department/job title.
VoIP is an inexpensive service compared to traditional business phone lines and offers more flexibility because you can use the software anywhere.
There are more features to consider when looking for the right VoIP service for your business. In addition to its features, the advantage is that VoIP offers company-wide savings in telephone costs and efficiency.
What are the most popular VoIP systems (business phone systems): RingCentral, Grasshopper, 8×8 Virtual Office, Aircall, MiCloud Connect, Zoiper, BroadWorks, Dixa, Dialpad, Switchvox, Asterisk are some of the most popular VoIP systems.
VoIP or Voice over Internet Protocol (VoIP) is a system that allows you to use a computer, internet connection, and telephone to communicate with anyone without traditional lines.
Simply put, VoIP is the transmission of voice and other interactive programs such as video and audio content over an Internet Protocol network.
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The VoIP system enables active communication between users with two domain names on the Internet.
Businesses using VoIP solutions benefit from additional features such as web conferencing, voice to email, instant chat, and mobile VoIP application extensions which can be accessed whenever the user is on the move.
VoIP installation is very easy to set up and doesn’t cost much. If VoIP is to be integrated into a call center, the system can easily be integrated with Customer Relationship Management (CRM) software, making it easier to capture and manage customer information.
VoIP offers communication options such as connecting an IP phone, a headset, or a microphone and headset. Additionally, most VoIP systems offer mobile apps that are easy to install on smartphones. VoIP services for small businesses have many benefits and features.
Below is a list of features available to users at no additional cost:
- 8×8 Virtual Office,
- MiCloud Connect,
- Asterisk are some of the popular VoIP systems.
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RingCentral Contact Center is an omni-channel solution that allows customers to select their preferred method of communication with business users, including voice, chat, social media, SMS and email.
With intelligent IVR and self-service options tightly integrated with intelligent routing capabilities to help customers connect more quickly with the agent that best meets their needs.
RingCentral Contact Center offers features such as Advanced IVR, Toll Free, Local and Vanity Numbers, Automatic Call Distribution, Skill Based Routing, SMS Routing, Email Routing, Social Media, Web Chat Routing, Outgoing Campaign Management, Predictive and Progressive Calling, Routing Data oriented, Advanced agent management, Real-time…
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RingCentral Contact Center is an omni-channel solution that offers features such as Advanced IVR, toll-free, local and vanity numbers, automated call distribution, skills-based routing, SMS routing, email, social media routing, and online chat.
Grasshopper is a virtual phone system designed for entrepreneurs, small businesses, and even medium-sized businesses looking for an efficient, affordable, and easy-to-use communication system.
With Grasshopper, users get 800, local, and toll-free numbers, as well as auto attendant and voicemail transcription—all of which work with existing phone lines.
Grasshopper offers many features, including custom greetings, call forwarding, call screening and incoming faxes.
Incoming voice messages and faxes are automatically converted to email, leaving no documents to convert. Another advantage of Grasshopper is that it doesn’t have…
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- Voice conferencing: Each user has his own personal voice conferencing bridge for receiving multiple callers
- Simultaneous call handling: Answer calls from multiple people at once so no one hears a busy signal
Grasshopper is a virtual phone system that allows small business owners to have a professional phone number that can be used on existing landlines or cell phones.
8×8’s Virtual Office unified communications platform includes enterprise-wide private chat, presence detection, softphones, web conferencing, optional video, and Apple and Android mobile apps—for enhanced collaboration on any device, anywhere.
A good set of business analytics tools provides a wealth of information about your communication activities, service quality and employee productivity.
8×8 Virtual Office is also pre-integrated with leading CRM and ERP solutions such as Salesforce, Zendesk and NetSuite, so it works well with existing IT investments.
It’s all delivered in the cloud, set up in minutes and easily managed from any device around the world. 8×8 virtual…
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- Operator switch: easily answer large calls and transfer callers quickly and efficiently to the right person
- Parallel calls: Put the active call on hold and make a new parallel call to an external number
- Simple management: Easy self-service configuration and management allows users to get things done quickly without the support of a full-time IT professional.
Aircall is a cloud-based telephone system designed for teams such as customer support or sales teams.
Aircall is software that enables businesses to get phone numbers in 30 countries, set them up in seconds, and easily transfer calls between people.
Every team member makes and receives calls using the Aircall app for PC, Mac, or smartphone without a desk phone, professional phone, or PBX phone.
Aircall is perfect for those with remote teams or virtual offices abroad. Aircall offers simple yet professional telephone support for a wide range of companies regardless of size. The software is made…
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- Empowered analytics: by building a custom integration with the Aircall API, you can access more sophisticated call statistics
- Quality support: You get all the customer information when you take a call and increase productivity and customer satisfaction
Aircall empowers sales and support teams to answer every call with a phone system designed specifically for their favorite business tools.
Easy to install and easy to use, MiCloud Connect gives users complete control over call handling priorities such as call routing, ring all and conditional calling, but eliminates administrative IT responsibilities such as call planning, system maintenance and software updates.
MiCloud Connect focuses on the needs of the small and medium business (SME) market.
MiCloud Connect is designed with enterprise-class security and redundancy measures in mind at the network, infrastructure, and application levels to maximize availability and scalability.
In addition, cloud telephony services are backed by Mitel’s cloud service level agreement (SLA), which increases certainty. And in the unlikely event of that catastrophe…
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- Instant messaging: view call history, make calls, listen to voicemail, send instant messages – all without the added stress of Exchange Server
- Multi-tenant data center scalable network capabilities and independent modular hardware isolates any concerns from a subset of the population
- Drive third party upgrades and enable easy integration to extend the reach of established IP telephony solutions
MiCloud Connect is an end-to-end mobile cloud and unified communications solution that takes care of everything – from mobile to applications to network functions – and guarantees stable performance.
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Zoiper is an on-premise, cloud-based softphone solution that caters to service providers, call centers, VoIP integrators, mobile carriers, and businesses that require a carrier-agnostic softphone.
It combines contact information from multiple sources like Outlook, Windows, Android, iOS and all incoming calls to create an address book. Text, voice and video communications are encrypted to prevent eavesdropping.
Zoiper can be integrated with customer relationship management (CRM) solutions, Outlook and Thunderbird plugins.
The system also includes number recognition. Users can connect Zoiper dialer to other VoIP providers or have multiple providers for different purposes…
- Call aggregation – unlimited number of accounts on different lines and possibility to support different subscribers at the same time
- High usability and compatibility with different operating systems and according to the needs of every user
Zoiper is a customized software phone and VoIP system that is network accessible, but can also be used on premises. It offers solutions for call centers, service providers, mobile operators, VoIP integrators.
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BroadWorks is a Voice Over Internet Protocol (VoIP) application platform that provides innovative communication and collaboration tools that help service providers deliver basic and advanced voice services to businesses and private end users.
This system has a cloud service that allows operators to offer a variety of communication services. These range from media-oriented services such as voicemail, conferencing, and auto attendant.
So those are Business Phone Service Voip review you should know!